Dear Our Valued Customer,

Refunds and returns

We are not required to provide a refund or replacement if you change your mind.

But you can choose a refund or exchange if an item has a major problem. This is when the item:

• has a problem that would have stopped someone from buying the item if they had known about it

• is unsafe

• is significantly different from the sample or description

• doesn’t do what we said it would, or what you asked for and can’t be easily fixed.

  Alternatively, you can choose to keep the item and we will compensate you for any drop in value.

  If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.

  Please keep your proof of purchase—e.g. your receipt.

  Also, any gift voucher $50 AUD and over that we have gifted to you as our VIP customer does not apply on our On Sale Products and subject to minimum order over $300 AUD.

  Thank You,

  Opal EartH Team and Management

  Office of Fair Trading Contact Details:
  13 QGOV (13 74 68) www.qld.gov.au/fairtrading